A 'one-of-a-kind' approach: Seaside Homeowner's Collection offers unique take on rental management

Published: Wednesday, April 3, 2013 at 03:47 PM.

"It's almost a great blend of the self-management concept with traditional professional management," she said.

Adding to the guest experience, the Homeowner's Collection features a "Coastal Concierge" service, which basically puts a guest-minded expert at visitors’ fingertips.

Two weeks prior to a guest’s arrival, they receive a phone call from the concierge service to discuss any special needs such as cribs or grocery deliveries. A week before arrival, an email is sent to guests with details of their stay, cottage access codes and other information.

Wise-Coble told The Sun that within 30-45 minutes of guests’ arrival, the concierge is there to greet them and answer any questions they may have. The concierge will serve as the central point of contact and is on-call for the duration of their stay.

"The idea was to take the traditional front desk model and take it out of the building and into the community," she said. "It's a very personalized service, and it's been very well received by the owners and guests."

For more information about the Homeowner's Collection or to make reservations call (855) 411-1557 or visit www.homeownerscollection.com.

After all of the planning and hard work, Wise-Coble said that the Homeowner's Collection has been a tremendous success so far, and the concept has an opportunity "to be industry changing."

1 2 3

Reader comments posted to this article may be published in our print edition. All rights reserved. This copyrighted material may not be re-published without permission. Links are encouraged.

▲ Return to Top

Local Faves