SPEAKING OUT: Utilities’ billing doesn’t encourage conservation

Published: Thursday, September 20, 2012 at 03:33 PM.

I was pleased to get a same-day reply, but it got me a response that I was afraid of. The Customer Relations manager had been kind enough to send me a personalized letter that looked to be templated for routine use (I suppose the question gets asked of them quite often). 

Basically it stated “... we pipe water approximately 15 miles south from our wells which warrants the rates that have been calculated by our consultants.”  Also, “... we are required by the Florida Dept. of Environmental Protection to be able to provide each residence with 100 gallons per person per day of water.” 

It’s later added that since the average household is 3.5 persons, the threshold of the minimum rates was set to equal the minimum required to be provided (around 6,000 gallons).

In a nutshell, what I managed to deduce from their statement is that the water utility will charge you for “what might be used” rather than “what is used.”  

After reading such a statement, I replied with another email thanking and presenting them with my real-life example below:

• This month I and my girlfriend used 2,700 gallons at $60.

• I could of used 6,000 gallons at $60.

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