DeFUNIAK SPRINGS — A software programming error by the vendor used by the Walton County Tax Collector's office to print and mail tax notices resulted in the sending of incorrect notices to residents with April vehicle and vessel registration deadlines.
According to a Tuesday announcement from Lisa Henderson, the county's chief deputy tax collector, the Tax Collector's office is notifying affected residents and is taking steps to correct the renewal notices.
"Correct notices will be mailed out by Friday, March 1, 2019, and the affected Walton County residents will receive correct notices no later than early next week, at no expense to taxpayers," Henderson said in an email.
According to the announcement, erroneous information on the notices included incorrect driver license numbers, vehicle or vessel identification numbers, make and model of vehicle or vessel, and tag numbers.
"No birth dates or Social Security numbers were included in the incorrect notices," the announcement said.
The Tax Collector’s office is investigating how the error occurred.
"While the root of the error has been addressed, the office continues to improve the process to ensure no such errors happen in the future," Henderson noted.
The announcement also included an apology from Walton County Tax Collector Rhonda Skipper.
“First and foremost, I sincerely apologize to those customers affected by this error and for any concern or frustration it has caused," Skipper wrote. "I greatly appreciate your patience and understanding as we continue to investigate and work to rectify this situation. Please be assured that safety measures and updated protocols have been implemented to better improve the process to ensure this never happens again.”